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Mycro

If you want to raise an enquiry with us, use the widget in the bottom right corner of our help centre

Mycro Help Centre

How do I track my order?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Tracking Your Order

How do I update my subscription items?

How do I skip a subscription shipment?

How do I cancel my membership/subscription?

Subscriptions

How do I cancel my order?

Can I edit or add anything to my order?

Orders

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

Refunds & Returns

I'm having trouble logging in

Your Mycro Account

Do you ship Internationally?

Shipping

What are the benefits of functional mushrooms?

When will I see results?

How are your mushrooms grown?

Extract or powder?

Why promote Australian Made from 100% Australian Ingredients?

What ingredients are in your extracts?

When should I take my extracts?

How big is a dose?

How do I take my extracts?

Can I take multiple extracts at once?

Will I get superhuman powers from these mushrooms?

How do I store my extracts?

You're not the only Australian brand, why lie?

Is there/why is there alcohol in your extracts?

What ratio are your extracts?

Are your extracts vegan/gluten free?

Where are your mushrooms grown?

Do you have third-party lab testing?

What do your extracts taste like?

Can children/pregnant women/pets take your extracts?

How long does a bottle last?

FAQ's

We make it easy for you to track your order with Mycro! Here’s what you need to know:

We make it easy for you to manage your subscriptions with Mycro! Here’s what you need to know:

We're a small business and customer satisfaction is extremely important to us, and we always work hard to make sure our customers are happy with their orders. But, we're only human and mistakes can happen!

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